ArtOfficial is certain that you will love the prints you purchase from us. It’s unlikely but from time to time a print may be sent out in error which is damaged, defective or not what you ordered. In this instance please contact us with your order number and we will arrange to replace the damaged print at no additional cost to you. Where a replacement is not possible, a full refund of the purchase price will be made. You can expect a replacement, exchange or refund, usually within 7 days of us receiving the returned item.

To return an item please contact us via email with your order number and we will provide you with return instructions. Please note that we are not liable for prints that go missing or are damaged in the process of being returned to us. Accordingly we recommend that you use a delivery service that offers tracking. We also recommend using the original packaging to safely package the print to minimize the risk of damage.


The address for returns is as follows - (via courier)

162 Railside Ave
Auckland 0612
Or alternatively via post -
PO Box 60 231
Auckland 0642
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